FAQ

Tuesday, August 11, 2020

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(click to hide) Alert Message posted 4/15/2015

Attention Payees Receiving ERAs.

Important: Providers enrolled for Electronic Remittance Advices (ERAs) must activate their Payee Provider Web Portal PINs that they received in the mail.

ERAs are generated using the PAYEE Provider ID; therefore, if you wish to delegate these 835 ERAs so that your clearinghouse/software vendor/billing agent can access these on your behalf, you must provide them access to your file downloads.

Contact your clearinghouse/software vendor/billing agent to get the email address and username that you should grant access to, then follow the instructions in the "Web Portal User Account Management Guide" found on the Provider Manuals page. Refer to section 3.2 titled, "Providers or Trading Partners Delegating Access to a Billing Agent or Trading Partner Account" for detailed instructions.

You will need to grant the "Trade Files Download" role for a user to have access to your 835 ERA file.

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